Sample · built for Highland Vans by Backend Ops
How we work

This is the page one of your buyers would open between deposit and pickup. Our notes along the way explain what each part does for your business. The buyer, dates and notes are made up. The photos are your own.

What's already working for you

We looked before we built. Your inquiry already sorts people into standard, custom and service. Consults, facility tours and design center visits all book online. Your warranty and financing are spelled out on every model page. Your front door is in good shape, so we started behind it.

A Highland Vans Aoraki on a gravel track above a loch at sunset
Highland Vans Build board
Build HV-0151 · Aoraki Pro

Your Aoraki
is on the floor.

Built for Dana & Mike R. in Elk Grove Village. Pickup is set for Friday, December 11, 2026.

Stage 4 of 7 · Systems going in

Last updateWed, October 14, 2026
Backend Ops note · the stages

Every update lives on one page your buyer can open any time.

Your buyers already hear from you as the build moves. Here it all sits in one place. Tap any stage to see its photo and note. The seven stages here are our guess at your process. On the real board they're your stages, in your words, set with you.

Your call

Solar: keep 300 W or go bigger?

Your Pro package carries 300 W on the roof. If you want expanded solar, tell the shop and they'll quote it.

Asked Wednesday, October 14, 2026
Backend Ops note · decisions

Open choices get answered in writing, in one place.

Each open choice has a date, the buyer's answer, and when they gave it. Nobody has to chase a voicemail to find out what was decided. Which choices belong here is your call. Try it: pick an option and send it.

Your build sheet
ModelAoraki · Sprinter 144 AWD
PackagePro
InteriorEstes
Power8.4 kWh Lithionics / Victron
Solar300 W · decision open
Climate2000 W Webasto · 9.5K BTU A/C
Water35 gal fresh · 4 gal IsoTemp
SeatingSingle adventure seat added
From the shop floor
When it's yours
Inside a Highland Vans build
Opens Friday, December 11, 2026

Your walkthrough, then the keys.

The last stage on your board. After your first trip, the shop will check in on how it went.

Backend Ops note · after pickup

The review gets asked for at the right moment.

Your site lists more than 150 builds and 37 Google reviews at a 5.0 rating. Here the ask comes after the first trip, from the page the buyer has followed since the deposit.

The shop

872 Cambridge Dr., Elk Grove Village · Mon to Fri, 8 AM to 5 PM

Call 866-751-7358 Email the shop
How we work

At Backend Ops, we partner with a small number of builders on what happens between the first message and the handover.

We look in two places. The front door, from someone's first message to a booked consult. The back end, from deposit to pickup to the review and the referral that follow. We find where revenue slips, or where your leverage can be doubled, to help you reach your goals for the year. And we make sure the customer experience matches the quality of the work. This board is one piece of the back end.

What a buyer's wait is worth
Add-onsAnswered in writing, with a date, in one place.
ReferralsEvery shared build goes to a friend of a buyer, from someone they trust.
ReviewsAsked for after the first trip, by the page the owner already uses.
Where it comes from

Your team already photographs the work. The goal is for an update to take one photo and one line, so the board stays current without adding work to the floor.

Our own clients follow their projects with us on a status board, stage by stage. This sample takes that idea to your buyers.

What happens next
  1. A call. You walk us through a build, from deposit to pickup.
  2. We meet your team and hear how the work actually moves, day to day.
  3. We shape the board around your real stages, in your words.
Christian B, MD · demand  ·  Madison K, MBA · supply